Legal

Privacy Policy

Last updated: May 2026 · Version 1.0

1. Who we are

The data controller responsible for your personal data is Venture Marketing North West Ltd, a company registered in England and Wales (company number 10608067), with its registered office at 4 Hattersley Court, Ormskirk, England, L39 2AY. We trade as Accident Claims Team.

We are authorised and regulated by the Financial Conduct Authority as a claims management company, Firm Reference Number 838123, and we are registered with the Information Commissioner's Office, registration number ZC009231.

If you have any questions about this policy or about how we use your personal data, you can contact us at:

• Email: enquiries@accident-claims-team.co.uk
• Phone: 0303 003 2160
• Post: Venture Marketing North West Ltd, 4 Hattersley Court, Ormskirk, England, L39 2AY

2. What personal data we collect

We collect personal data that you provide to us when you call our team or submit an enquiry. This may include:

• Your name, date of birth, address, postcode, telephone number and email address;
• Details of the road traffic accident, including the date, location, vehicles involved and a description of what happened;
• Details of any injury, vehicle damage or other loss you have suffered;
• Details of any insurance policy you hold;
• Details of the other driver and their insurer, where you know them;
• Records of our calls and correspondence with you.

We may also collect limited technical data when you visit our website (such as your IP address, device information and pages visited). See our Cookie Policy for more information.

3. How we use your personal data and our lawful bases

We use your personal data only where we have a lawful basis under the UK GDPR. The lawful basis depends on the purpose.

We do not sell your personal data. We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.

4. Who we share your personal data with

The whole point of our service is to introduce your enquiry to a partner who may be able to help you. With your consent, we share the personal data described in section 2 with the following categories of recipient:

• Partner law firms on our panel, where you have asked us to introduce you for help with a personal injury or vehicle damage claim;
• Partner credit hire providers on our panel, where you may need a replacement vehicle while yours is being repaired;
• Service providers we use to run our business, such as IT and telephony providers, cloud hosting providers and customer relationship management (CRM) software providers — these act as our processors and only handle your data on our instructions;
• Professional advisers such as our accountants, auditors and legal advisers;
• Regulators, law enforcement and other authorities, including the FCA, the Information Commissioner's Office, the Financial Ombudsman Service, the police and HMRC, where we are legally required to share information.

Before we introduce you to a partner, you can ask our team to confirm the name of the partner we intend to introduce you to. We expect every partner on our panel to handle your data lawfully and to give you their own privacy notice when they contact you.

5. International transfers

We store and process your personal data in the United Kingdom. We do not routinely transfer personal data outside the UK. If we ever need to do so (for example, where one of our service providers uses servers outside the UK), we will only transfer data to a country which has been recognised as providing an adequate level of protection, or under safeguards approved under the UK GDPR (such as the UK International Data Transfer Agreement or the EU Standard Contractual Clauses with the UK Addendum).

6. How long we keep your personal data

We only keep your personal data for as long as we need it. The retention periods we apply are:

• If you call us but we do not introduce you to a partner: we keep your contact details and a summary of the enquiry for up to 12 months, so we can deal with any follow-up questions and demonstrate compliance with our regulatory obligations.
• If we introduce you to a partner: we keep records of the introduction (including the basic details of your enquiry, the partner we introduced you to and any consent you provided) for at least 6 years from the date of the introduction. This is to meet FCA record-keeping requirements and the standard limitation period for any potential dispute.
• Call recordings: we keep call recordings for up to 12 months for quality, training, regulatory and complaint-handling purposes, unless a longer period is needed to deal with a specific complaint or claim.
• Marketing consent records: we keep evidence of marketing consent (and any withdrawal of consent) for as long as we rely on it, plus 2 years after withdrawal to demonstrate compliance.
• Complaints records: we keep records of complaints and our investigations for at least 3 years from final response, in line with FCA DISP rules.

When the retention period ends, we will either securely delete your data or anonymise it so it can no longer be linked to you.

7. Your rights

Under the UK GDPR you have the following rights in relation to your personal data:

• Right of access — you can ask for a copy of the personal data we hold about you;
• Right to rectification — you can ask us to correct inaccurate or incomplete data;
• Right to erasure(“right to be forgotten”) — you can ask us to delete your data in certain circumstances;
• Right to restrict processing — you can ask us to stop using your data in certain circumstances;
• Right to data portability — you can ask us to provide your data in a structured, commonly used, machine-readable format;
• Right to object — you can object to processing we carry out on the basis of legitimate interests, and to direct marketing at any time;
• Right to withdraw consent — where we rely on your consent, you can withdraw it at any time. Withdrawing consent does not affect the lawfulness of any processing we carried out before you withdrew it.

To exercise any of these rights, please contact us using the details in section 1. We will respond within one month. We will not charge you for exercising your rights, except in very limited circumstances (for example, if the request is clearly unfounded or excessive). We may need to ask you for proof of identity before we can act on a request.

8. Marketing

We will only send you marketing communications if you have given us your consent. You can withdraw your marketing consent at any time by emailing enquiries@accident-claims-team.co.uk, by calling us on 0303 003 2160, or by using the unsubscribe link in any marketing email. We respect the Telephone Preference Service (TPS) register and will not make unsolicited marketing calls to TPS-registered numbers unless we have specific consent to do so.

9. Security

We use appropriate technical and organisational measures to keep your personal data secure, including access controls, encryption in transit, password policies and regular review of our systems. If we ever become aware of a personal data breach which is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours and, where required, will inform you directly.

10. Your right to complain

If you are unhappy with how we have handled your personal data, please contact us first using the details in section 1, so we can try to put things right. You also have the right to complain to the Information Commissioner's Office (ICO) at any time:

• Website: ico.org.uk
• Helpline: 0303 123 1113
• Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

If your complaint is about our service more generally (not just about our handling of your data), please see our Complaints procedure.

11. Changes to this policy

We may update this Privacy Policy from time to time, for example to reflect changes in the law or in how we operate our service. The “Last updated” date at the top of this page will always show when we last made a change. Material changes will be highlighted on our website or notified to you directly where appropriate.